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Need Help

If you’re a learner on the XJTLU Learning Mall platform and have questions or need technical assistance, please visit the XJTLU Knowledge Base platform to view tutorials, FAQs, or to ask a question.

You can also browse our most popular support topics:

  • XJTLU Learning Mall 101
  • Course Content 101
  • Account Setup
  • Payments and Memberships

Partnership Inquiries

If you’re a local, national, or global company, industry, university, educational organization, non-profit entity, service provider, or other platform interested in collaborating with the XJTLU Learning Mall, please contact learningmallpartners@xjtlu.edu.cn. One of our Business Engagement Team Members will get back to you as soon as possible. We’re open to all new possibilities of collaborative engagement.

General Inquiries

For any general inquires, comments, or questions related to the XJTLU Learning Mall, contact our team at learningmall@xjtlu.edu.cn. One of our XJTLU Learning Mall Ingenuity Office Team Members will get back to you as soon as possible.

Press Inquiries

Members of the press may consult the XJTLU Learning Mall’s Press Section for general information. Specific questions or inquiries for our press team should be emailed to learningmallpress@xjtlu.edu.cn. One of our Marketing Team Members will get back to you as soon as possible.

Privacy Inquiries

If you have questions about our Privacy Note or an inquiry about how we protect your personal information, you can also contact us at TBD.

Special Concerns

Security vulnerabilities on the XJTLU Learning Mall site may be reported via the TBD. We take our site security and user privacy very seriously, and we appreciate your help in keeping XJTLU Learning Mall Online platform safe!